Frequently Asked Questions

The Accu-Chek Active meter detects the color change in the test pad area. If the test pad is checked too early, the glucose reaction may not yet be finished. If it is done too late, the color may have already changed due to drying.

The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.

When the result is shown, you can use 4 different flags by pressing the M or S button. Options are:

• Before meal
• Control solution
• After meal
• General

The meter detects if not enough blood has been applied. If the amount of blood you applied is insufficient, after a few seconds an acoustic warning in the form of 3 beeps sounds. You can then apply an additional amount of blood.

It is not possible to delete stored results.

Yes, it is possible to test with all types of blood (capillary, venous, arterial, and neonatal).

Yes, it is possible. 

Yes, it is possible to use the new test strip with all Accu-Chek Active meter generations.

The meters are identical. The only difference is that the new meters will have no code chip slot anymore.

No. The customers should NOT USE orange test strips with the ‘no coding’ meter. 

As users currently do with most other types of blood glucose test strips on the market, they can simply check the expiration date clearly printed on their vial of the Accu-Chek Active test strips. After this date, any remaining test strips should be discarded and patients should use a new vial of test strips. This method is simpler than some other competitive strips, which still require the user to calculate and write their expiration date on their vial. Users should never test with expired test strips.

No. The test strip expiry warning will not exist on the new ‘no coding’ meter because the expiry date was delivered on the code chip. As the new meters will have no code chip anymore the expiry warning information will not be provided.

Only one thing: after inserting the black activation chip, the ‘Accu-Chek Active meter will no longer provide an automatic warning message telling that the test strips has expired.

No. The use of the black activation chip will have no impact on the accuracy of the blood glucose results. 

This is a software function which was programmed. It is not possible to change this software function – that’s why the meter still says code 333 when it is turned on.

Yes, any customers using the previous generation will need to keep the black activation chip in their meter. Once the black activation chip is in the meter, the customers do not need to remove it. 

The black activation chip will be in the vial along with instructions informing customers of the change. The test strip vials containing a black activation chip will have a new material number. The new meters will also have a new material number. 

The black activation chip permanently replaces the standard (green) code chip found in boxes of the Accu-Chek Active test strips. This black activation chip calibrates the already existing meters for all Accu-Chek Active test strips that will be manufactured now and in the future. With this black activation chip it is possible to upgrade existing meters to ‘no coding’ meters.

The code chip that comes with the test strips is changing from green to black. The customers receiving this so-called “activation” chip must insert it into their existing meters. There is never the need to change the black activation chip again even if new test strip vials contain different colored code chips or different code numbers.